Customer Stories

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Solano County

Problems

  • Limited Budget ($500K only; quote was $1.5M) & Long Delay

  • Lack of Expertise (IT personnel in charge but didn’t know AFIS operation)

  • Limited Latent Functionality (no access to state databases)

  • Considering Teaming with Other Counties to Lower Costs

ABC’s Solutions

  • Find Additional Monies via Added Functionality (incorporate DNA)

  • SMEs Analyze Business Process, Revise Contract and Payment Schedule

  • Negotiate Savings with Vendor to Avoid Lengthy RFP Process

  • Successful Program Management (3 years of support)

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Henderson Police Department

Problems

  • Limited Budget, Small Police Department

  • Lack of Expertise (Cloud-based ABIS, new technology)

  • Long Delay in Contract without Resolution

ABC’s Solutions

  • SMEs Analyze Solution to Right-Size Configuration

  • Over 6 Months, Negotiated Significant Savings with Vendor,

  • Avoided Lengthy, Expensive RFP Process

  • Spread Costs over Longer Term

  • Successful Program Management (2 years of support)

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Kansas Bureau of Investigation

Problems

  • Multiple Stakeholders (IT, ID, Latent, Courts …)

  • Multiple Interfaces (Missouri, FBI, local PDs, latent labs)

  • New Ownership Model (IT owning hardware; vendor software-only

  • Short Turnaround for Developing Competitive RFP

ABC’s Solutions

  • SMEs conduct on-site surveys of business operations and requirements definition

  • Biometrics-experienced RFP Writers

  • Shift to 100% remote operations for pandemic safety

  • Coordinated stakeholder meetings for final RFP approval

  • Supply Contract expertise related to ABIS procurements

  • Meet Fast Turnaround Requirements

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Cuyahoga County, OH

Problems

  • Obsolescent AFIS, Shifting to Medical Examiner’s Management

  • Lack of Expertise (MEO new to AFIS technology and issues)

  • Changing Workflows and Procedures

  • Changing Budget Responsibilities (insufficient funding planned)

ABC’s Solutions

  • SMEs Examine All Sites and Processes, Develop Phased Upgrade Path

  • Negotiate Hardware-Only Core Upgrade with Vendor to Ensure Availability (Phase 1)

  • Successful Program Management (2 years of support)

  • Implement Phased Upgrade Path for ABIS Software, LiveScan and Mobile (Phases 2-4)

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CBSI - Caribbean Basin Security Initiative & US State Department

Problems

  • Multiple Locations with Different Agencies, Shared Database

  • Implement 3rd Party LiveScans with Other-Vendor AFIS

  • Wide Geographic Distribution, Lengthy Timeline

ABC’s Solutions

  • Conduct LiveScan Installation and Training for 12 Different Island Countries

  • Complete On Time and On Budget

  • Successful Program Management (3 years of support)